Returns & Refunds

Return and refund basics

• Eligibility depends on the product type, condition, request window and reason for return.
• Damaged, missing or wrong-item concerns should be reported with order details and clear photos.
• Products must be unused and returned with original packaging where the policy allows a return.
• Refunds should be processed to the original payment method when the returned item passes verification.

How to request support

• Contact SPLCART with your order number, the reason for the request and clear photos where relevant.
• The team will review eligibility and guide you through the next step.
• Approved refunds are processed after the returned item passes verification.