Cancellation Policy

Cancellation basics

• Orders can usually be reviewed for cancellation before dispatch begins.
• After dispatch, cancellation may no longer be possible and the returns process may apply instead.
• Custom, made-to-order or hygiene-sensitive items may be non-cancellable if the business confirms that rule.
• Approved prepaid cancellations should be refunded through the original payment method.

How to request cancellation

• Contact SPLCART as soon as possible with your order number.
• If dispatch has already started, the returns process may apply instead.
• Approved prepaid cancellations are refunded through the original payment method.