Cancellation Policy

Cancellation basics

• Orders can usually be reviewed for cancellation before dispatch begins.
• After dispatch begins, cancellation may no longer be possible. Delivered orders remain subject to the no-return policy.
• Custom, made-to-order or hygiene-sensitive items may be non-cancellable if the business confirms that rule.
• Approved prepaid cancellations should be refunded through the original payment method.

How to request cancellation

• Contact SPLCART as soon as possible with your order number.
• If dispatch has already started, cancellation may be declined and the no-return policy applies after delivery.
• Approved prepaid cancellations are refunded through the original payment method.